Shipping
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Shipping

 

Australia Shipping:

Regular mail is free and can take 2-7 working days to be delivered within Australia. Please wait this amount of time before contacting us to follow up delayed/lost parcels with Australia Post.

Express Shipping is $10 and is guaranteed next business day delivery, however delivery times may vary depending on location or the time of day the item is sent and during public holidays. Orders placed after 3pm may not qualify for being guaranteed next business day delivery.

When your order has been shipped, you will receive a confirmation email with your tracking number that can be used at the Australia Post website auspost.com.au

If you haven’t received your parcel in any of the estimated times, please contact us at 03 9740 5933 or online@thempeople.com.au and we will investigate it with Australia Post.

All orders are shipped the same day or next business day.

Store pick up is also an available option. Please choose this method from the dropdown during checkout. You will be notified via email when your order is ready to be picked up from our location at 5-9 Brook St, Sunbury 3429.

*Please Note: Skateboard decks cannot be sent via Express Post, only Regular mail and therefore may take longer to arrive.

 

International Shipping:

Orders sent internationally can either be sent Economy (No Tracking) with delivery time estimate of 6-10 working days or Standard (With Tracking) with delivery time estimate of 5-8 working days. Shipping costs are quoted by weight of the total order based on Australia Post prices. The best way to get an exact quote on shipping is to go through checkout and enter your address details.

Below is an example of costs to some countries (in Australian Dollars):

New Zealand:

Under 500g= $14.86 (Economy) $22.73 (Standard)

501g- 1kg= $26.77 (Economy) $34.40 (Standard)

USA:

Under 500g= $18.85 (Economy) $26.72 (Standard)

501g-1kg= $36.38 (Economy) $44.18 (Standard)

UK:

Under 500g= $23.46 (Economy) $31.32 (Standard)

501g-1kg= $38.19 (Economy) $54.72 (Standard)

Japan:

Under 500g= $17.39 (Economy) $32.79 (Standard)

501g-1kg= $25.26 (Economy) $40.65 (Standard)

France:

Under 500g= $24.48 (Economy) $31.48 (Standard)

501g-1kg= $39.95 (Economy) $54.82 (Standard)

 

As the Economy shipping option doesn't come with tracking, choosing this service is at your own risk. If you don’t receive your order in this time, we are unable to investigate lost or delayed parcels with Australia Post.

 

When your parcel has been sent, you will receive a shipping confirmation email and your tracking number, (depending on your chosen shipping option) which can be used at the Australia Post website auspost.com.au or with your Country’s postal service.

If you haven’t received your parcel in any of the estimated times, please contact us at online@thempeople.com.au and we will investigate it with Australia Post.

All shipping costs do not include any import duties or taxes you may incur.

All orders are shipped the same day or next business day.

 

RETURNS & EXCHANGES

Returns and exchanges are welcome for any of the following reasons:

  • The size you ordered doesn’t fit
  • The item was received in a faulty or damaged state
  • You received the incorrect style
  • You received the incorrect size

We do not accept returns on the following:

  • Change of mind
  • Sale items
  • Swimwear and underwear

Please contact us at 03 9740 5933 or online@thempeople.com.au before you send your item back, stating your issue and whether you would like an exchange or a refund. If we don’t have any other sizes left in stock we will refund your money back through Paypal once we have received your item.

All items must be shipped back to us with tracking to the following address:

People
5-9 Brook Street
Sunbury
VIC, 3429
Australia

Items being sent back must be received within 14 days of original purchase date for Australian customers and 30 days for International customers.

Items must be sent back in their original state with all swing tags and labels attached or the return cannot be accepted.



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